Shipping Policy

At [Your Website Name], we are committed to delivering your orders safely, securely, and on time. Our shipping process is designed to ensure a smooth and transparent experience for every customer.

Order Processing

  • All orders are processed after full payment confirmation.

  • Order processing time typically takes 2–5 business days, depending on product availability and packaging requirements.

  • Custom or made-to-order items may require additional processing time.

Shipping & Delivery

  • We partner with trusted courier and transport services to ensure safe delivery.

  • Delivery time varies based on the destination and courier service.

  • Once your order is shipped, you will receive a tracking ID via email or SMS.

  • Large or fragile items (such as marble statues) are packed with premium protective materials to avoid damage.

Shipping Charges

  • Shipping charges depend on product size, weight, and delivery service.

  • Any applicable shipping cost will be displayed at checkout before payment.

Delays in Delivery

  • Delays may occur due to courier issues, high demand, festivals, or unforeseen circumstances.

  • We ensure constant follow-up with the courier and keep you updated whenever possible.

Damaged / Defective Products

We take great care in packing fragile products. However, if you receive a damaged item:

  1. Record an unboxing video from the moment the package is opened.

  2. Share the video and images with us within 24 hours of delivery.

  3. We will review the case and offer a suitable solution (replacement or partial refund as applicable).

Unboxing video is mandatory for any damage claim.

Incorrect Shipping Information

  • Customers are responsible for providing the correct name, email, phone number, and delivery address.

  • Orders with incorrect information may result in delays or failed delivery.

  • Additional charges may apply if the package is returned or requires re-shipping.

Business Name: Kamal Moorti & Painting Kala Kendra

GST Number: 08AGBPS3244F2ZH
Phone: +91 9829678999 / +91 7014383187
Email: mahendra4royals@gmail.com

Workshop Address:
2459, Khazane Walo Ka Rasta,
3rd Crossing, Near Shree Adhi Gour Se.Sr. School,
Chandpol Bazar, Jaipur (302001)